Watch Winders Warranty Policy

• One week upon date of collection, if there are function problems, we will replace the same item with a new set.
• One year upon date of purchase , we will repair the item free of charge (excluding damage).
• Guarantee service is subject to normal use.
• Any damages caused by mishandling (e.g. force open the housing) is not guaranteed.
• All warranty service will be carry out at our service center at the following address :

605A Macpherson Road ,Blk A , #03-04, Singapore 368240 , Tel : +65 65918875

HOW TO EXCHANGE OR SEND FOR WARRANTY

Note: The return of exchange item or item under warranty is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit.

For the avoidance of doubt, you shall be responsible for paying your own shipping costs for returning your item(s) to us OR you may deposit the item physically to our office.  It is strongly recommended to deliver with tracking information and we shall not be liable for any return item(s) that are lost or damaged. It is to be noted that all items are NOT refundable after one week from the purchase date. We shall have the absolute discretion to decide whether to accept the return, exchange or the warranty item  .

Should it be verified and confirmed that a defective or incorrect merchandise has been delivered to you, the shipping costs for returning the item(s) and sending the new or correct merchandise shall be borne by us.

Note :

For customers outside Singapore

If you mailed to us your item from overseas to our address for warranty purpose you shall pay for the shipping cost to Singapore and we will pay the shipping cost from Singapore to your address after the item been repaired .

Have Questions? Orient Crown Customer Team is happy to help! Email us at info@orientcrown.sg for any necessary actions.

Returns  and Warranty Address:

Attn: Orient Crown Singapore @ 605A Macpherson Road, #03-04 Citimac Complex, Singapore 368240

EXCHANGE , REPAIR PROCESSING

Once we receive your return item(s), kindly allow 7-14 working days for your return to be processed. You will receive an email confirmation when the return process is finished and shall inform you of the relevant details.

If you address in Singapore then your delivery could take between 2 to 7 days.

·        for other countries could take between 8 to 14 days.

Once your delivery is processed, you will receive email from us and also further info regarding your delivery.

·        My Delivery has not arrived yet, what do I do?

Since the actual delivery of your order can be impacted by many events beyond the delivery company’s control once it leaves our care, Orient Crown or the delivery company cannot be held liable for late deliveries. We will, however, work with you to ensure your purchased is delivered safely to your doorstep. Give us a call at +65 65918875 or Email us at info@orientcrown.sg and we will help you out. f you address in Singapore then your delivery could take between 2 to 7 days.

·        for other countries could take between 8 to 14 days.

Once your delivery is processed, you will receive email from us and also further info regarding your delivery.

·        My Delivery has not arrived yet, what do I do?

Since the actual delivery of your order can be impacted by many events beyond the delivery company’s control once it leaves our care, Orient Crown or the delivery company cannot be held liable for late deliveries. We will, however, work with you to ensure your purchased is delivered safely to your doorstep. Give us a call at +65 65918875 or Email us at info@orientcrown.sg and we will help you out.

Orient Crown Singapore does NOT keep any credit card information in our database. We are a valid and secure SSL site and an authorized Paypal merchant. All credit card information will be key in Paypal secure payment page which is highly encrypted.